My fiancé's engagement ring is a custom ring with an opal center stone, and opal being a soft stone, it fell out of it's setting one day and we lost the stone. So I took it into D B Bowles to see if they could get an opal to cut and set, I dropped it off in November of 2015 and after a few weeks they hadn't called, so I called, they told me that they had just gotten some stones in and were going to call me the next day to come in and look at them. When I showed up all the stones seemed that they would be too small for the setting once they were cut, they assured me this wasn't the case so I went with their judgment and picked a stone a few more weeks passed and they hadn't called so I called, once again they told me they were just about to call me because they had a problem with the size of the stones (GO FIGURE!) So I came back in to talk they said the stones were too small and they'd order more. Well after many weeks and many times back and forth they finally got a stone cut and fitted, and get this, they didn't cut it the way I asked. I had asked for an emerald cut and they gave me some strange mix of an emerald and cushion cut. I was tired of dealing with them so I took the ring and left. So the short of the long, they had my ring for 5 months and didn't do what I asked of them, I personally will never be using this business again, and I advise against other people who need jewelry repaired to do the same and avoid giving this place your business.
I'll start with the positives, The staff were friendly and polite, and seemed very well versed on different types of stones and mountings. Other than that I can't say much in a positive manner.
Great place to do business. They go above and beyond to serve you. Hard to find places like this today!
From the moment I walked in door, the staff were professional and the atmosphere was very relaxed. I highly recommend this jeweler all my family and friends.
D B Bowles Jewelers is a US Jewelry Store based in Suffolk, Virginia. D B Bowles Jewelers is located at 1411 N Main St #5, Suffolk, VA 23434, USA.
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