Dr. Wardell and his staff are outstanding. They are kind and empathetic. They assess the problems you're having and don't hesitate to start a treatment plan. The facility is clean and comfortable. My mom is a patient there, and even though it's a 30-45 minute drive--coming from Greenbrier, it's well worth it.
I love the Dr. but lookout for the staff.
Be prepared to wait even with an appointment, I've been here for multiple visits and was told by a member of staff that patients are scheduled 5 minutes apart. Not uncommon to wait for 1-2 hours after your appointment time.
Date of visit: 042716. This has to be the best ortho group I have ever visited. They fit me in right away as I was in VA from out of town. The front desk personnel, nurses, and X-ray techs were very helpful and extremely friendly. The doctor was ok, although not as personable as the rest of the practice. Her recommended treatment was sufficient to get me home. Thanks again!
Well I'm old school and try to pay cash for everything. Was making co-pay with cash on every visit. On the 4th visit they said I made no co-pay. They told me this on my 5th visit. They said they had no record of a payment. As everyone knows that goose to a Dr. you sign in make co-pay then see said dr. You don't get past the desk without paying. So when I question them they kept changing the story on what the charge was for. Long story short they are calling me a liar.
Doctors PA's Nurses Techs Therapist & therapist assistants are awesome & the only reason I couldnt give 1 star. The back office staff was great cannot say the same about the front office or the therapy front desk & billing. To make this long story short as possible I was a post-op patient. My first visit after my surgery I sat in the waiting area for at least an hour because I had a balance. I had to pay over $100 for my file to be taken to the back to be seen. Once I finally got to the back the nurse apologized because I just had surgery I wasn't supposed to stay out front there longer than 10 to 15 minutes with that brace on my leg even the doctor apologized & also she got some of my money back because I wasn't supposed to pay. Whatever visit there after my file wasn't taking to the back until I had to pay some money or talk with someone from billing up until one of my last visits I talked to someone from billing that said I was in post-op and I wasn't supposed to pay anything during my post-op my surgery was in January. Also I was supposed to be set on a payment plan that started in April. I had to cancel appointments at times because I didn't have the money to pay that I knew they would ask for when all the while I wasn't supposed to be paying in the first place. Every visit felt stressful. Therapy had me come in at least 4 to 5 times and rejected me because the insurance hadn't authorized my appointment. After the second time I was rejected when they called to set up a 3rd appointment I clearly asked them was it authorized by insurance company and I was told yes I came in for my appointment again and was rejected because the insurance had authorized my appointment. I reached out to the office manager I had to leave a voicemail I got no response. I got tired & stopped going altogether praying that because of all the frustration involved in just getting a doctor's visit in which my insurance was paying. It seems like accident workman's comp patients they treat better and it's easier for them, Regular patients aren't & maybe they need retraining! Will never return
Wardell Orthopaedics Pc Wardell Arthur Md is a US Doctor based in Suffolk, Virginia. Wardell Orthopaedics Pc Wardell Arthur Md is located at 5818D Harbour View Blvd # 150, Suffolk, VA 23435, USA.
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